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Cost of po box11/23/2023 ![]() Additionally, the Postal Service does not currently require retail personnel to retain source documents confirming customer eligibility. These issues occurred because the Postal Service did not have consistent guidance to determine delivery boundaries, and WebBATS did not detect invalid or duplicate street addresses. 122 no-fee PO boxes at nine retail units had incomplete information on customer applications or annual verifications.Īs a result of the issues identified during our audit, management could not validate or confirm customer eligibility for all no-fee PO boxes.49 no-fee PO boxes at eight retail units had no source documents to support customer eligibility or data in WebBATS.■ Applications for PO box service and annual verification forms were either missing or incomplete for 171 no-fee PO boxes. ![]() 38 additional no-fee PO boxes at four retail units to customers with the same street address without charging the rental fee for the additional PO box.996 no-fee PO boxes at two retail units to customers with invalid street addresses.■ Retail personnel entered invalid or duplicate street addresses in WebBATS. As a result, personnel issued 22 no-fee PO boxes to customers at five retail units whose street addresses were outside the servicing PO’s delivery boundaries. ■ Retail personnel used ineffective methods to determine whether a customer’s street address was eligible for a no-fee PO box. Specifically, out of 1,731 no-fee PO boxes reviewed, we found: Our objective was to determine whether internal controls over no-fee PO boxes were effective to ensure only eligible customers received the service.Ĭontrols over no-fee PO boxes were not always effective to ensure that only eligible customers received the service. In total, we visited 17 retail units and reviewed 1,731 no-fee PO boxes corresponding to those units from October 24, 2017, through January 19, 2018. Finally, per management’s request, we visited an additional two retail units. Using high‑risk analytics, such as multiple boxes assigned to one street address and unpaid fees for additional boxes, we visited an additional 12 retail units from the statistical sample of 205 retail units to validate the data. We expanded our coverage by statistically selecting 205 retail units that offered no-fee PO boxes. We visited three retail units in the Western Area to obtain an understanding of the no-fee PO box process. We estimated the total rental value of the no-fee PO boxes was about million annually. This included 1.3 million no‑fee PO boxes at 12,556 retail units. ![]() Retail personnel determine customer eligibility and enter data into the Web Box Activity Tracking System (WebBATS), a web-based application that allows retail personnel to manage PO box inventory.Īs of March 1, 2018, the Postal Service had about 21.2 million PO boxes at 33,034 retail units. Customers apply for the no-fee PO box service by completing an application and providing identification to a Postal Service employee. identification to the Post Office and tell the retail associate at the counter that you'd like to apply for a PO Box.The Postal Service offers no-fee post office (PO) box service to customers who do not receive any form of carrier delivery. Step 2: Bring your payment and 2 forms of acceptable U.S. Bring the completed form with you to the Post Office. Step 1: Optional Time-Saving Tip: If you have a printer, download " PS Form 1093, Application for Post Office Box Service," Application for Post Office Box Service, fill it out, then print it out (note: if you apply for a PO Box online, this form is automatically generated). To apply for a PO Box in person at a Post Office: After the retail associate verifies your identity, you’ll get your PO Box keys. ![]() identification (within 30 days of submitting your online application). Step 4: Print your completed form and bring it to the Post Office counter where your box is located, along with 2 forms of acceptable U.S. Step 3: Complete the online application form, accept the Terms & Conditions, enter your billing and payment information, and review and submit your application to reserve your PO Box. Step 2: Choose a Post Office location and select your desired PO Box size and payment period. Step 1: Search for Post Office locations near you by using the search bar under "Find a PO Box Near You."
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